Notice on filing guest complaints

Dear customers,
Pursuant to the provisions of Articles 6 and 21 of the Tourism Supply Act (OG 130/17) as well as the provisions of Art. 10 of the Consumer Protection Act (OG 41/14, 110/15) Clients are entitled to submit complaints about the quality of our services in writing or in person at the following address: Vukovarska 30, 20 000 Dubrovnik. In writing on the following way:

- by postal service on the address: Creative Events j.d.o.o., Vukovarska 30, 20 000 Dubrovnik

- by following e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it.

In case of incomplete or poorly performed services from a contracted arrangement, a Client may, at the point of delivery of the service, address the Organizer by submitting the complaint in accordance with General Business Terms and Conditions.
If the Client does not accept the solicitation of a complaint in the same place as the contracted service, Creative Events is not obliged to accept the subsequent traveler’s claim.
The Client may contact Creative Events j.d.o.o. and upon completion of the reserved service, within a reasonable time, with the complaint or request for a reduction the price or compensation. Creative Events will immediately acknowledge receipt of your complaint, and immediately and at the latest within 15 days of receiving the receipt, respond. The mandatory information that are required for filling the complaint is: the name and surname of the person submitting the complaint and the exact address for the submission of the response. The Client is obliged to explain the reasons for filing the complaint and to present the relevant evidence.
Creative Events j.d.o.o. will only deal with fully-filed complaints and will keep a written record of the complaints, filed at least one year from the date of their receipt.
Until the Organizer makes a decision on the complaint, the Client negates the mediation of any other institution or competent authority, the right to file a lawsuit and to provide information to third parties or public media.
A reasonable decrease in the cost per complaint can reach: the amount of the unused part of the service. This excludes the right of the passenger to compensate for the ideal damage unless he is insured with an insurance company that covers the damage. We guarantee that all personal information provided in the complaint will be archived according to the Personal Data Protection Act and will not be used in any other purposes.

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